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Local IT Support Analyst

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.


Role purpose 


IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.


This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools.


As IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business. 




  • Taking active part in incident resolution
  • Working with global support teams to resolve both IT infrastructure and application related issues
  • Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
  • Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
  • Take active part in location-specific and global IT projects
  • Maintaining user accounts within the locally supported applications.
  • Acting as location representative of GBS IT professionals
  • Taking part in IT change management flows
  • Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
  • Maintaining the location(s) specific part of the active directory
  • Follow global architecture-, security-, and operational standards and policies
  • Maintaining location specific IT documentations within your area of responsibility
  • Prioritizing work and operating with compliance of GBS IT Service Level Agreements              



  •  IT Technician qualification is a must; IT Engineer or equivalent is preferred
  • Min. 5 years work experience on the field of IT Infrastructure
  • Fluency both in the native language of supported location(s) and in English is a must
  • Show eagerness to learn and further develop yourself professionally            
  • ITIL Certification (Education knowledge)
  • Exposure to and understanding of a manufacturing environment
  • Experience in basic Vendor management processes


Hydro offers: 


  • Working at the world’s only fully integrated aluminum and leading renewable energy company
  • Diverse, global teams
  • Flexible work environment/home office
  • We provide you the freedom to be creative and to learn from experts
  • Possibility to grow with the company, gain new certificates
  • Attractive benefit package


 Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter.
If you have any questions, please contact:

Anita Baloni-Kovacs
(Hungary +36) 30/445-1108

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger.  Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on:  Apr 29, 2024

Raeren, BE, 4730 Neuss, DE, 41468

Department:  GBS - Global IT Support - DACH
Business Area:  Hydro Extrusions(EXSO)
Legal Entity:  Hydro Extrusion Raeren SA
Job Type:  Permanent

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