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We are Hydro, a global family of 34,000 people, present in a broad range of market segments for aluminium, energy, metal recycling, batteries and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our People matter the most to make the difference.

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Analyst, IT Support








Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.


Role purpose:

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Sapa location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Sapa Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.



For systems that are either location specific or centrally managed & shared:

  • Acting as Location representative of Sapa Shared Services IT professionals towards location Business Customers for any such computer systems
  • Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
  • Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
  • Taking active part in incident resolution flow through a series of actions
  • Working with global support teams to resolve both IT infrastructure and Application related issues
  • Taking part in IT systems change management flow
  • Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
  • Replacing parts as required and maintaining user accounts within the locally supported Applications
  • Maintaining location specific IT documentations; keeping SW licenses and HW inventory  up to date
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications
  • Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
  • Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
  • Maintaining the location specific part of the Active Directory
  • Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies



Min. 5 years work experience on the field of IT Infrastructure

Exposure to and understanding of a manufacturing environment is preferred

IT Technician qualification is a must; IT Engineer or equivalent is preferred

ITIL Certification is preferred

Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum; Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; Database management, etc.)

Fluency both in the native language of supported location(s) and in English is a must






Glossary of Terms and Values

Impact Type

  1. Delivery

Delivery according to specific standards and guidelines

  1. Operational

Work achieves operational targets or service standards

  1. Tactical

Specify new products, processes, standards based on an organization strategy or
Set short to mid term operational plans

  1. Strategic

Establish and implement business strategies with a longer term focus (3-5years) based on the organisation’s vision

  1. Visionary

Lead an organization to develop, implement and achieve its mission, vision and values

Impact Contribution

  1. Limited

Hard to identify/discern contribution to achievement of results

  1. Some

Easily discernable or measurable contribution that usually leads indirectly to achievement of results

  1. Direct

Directly and clearly influences the course of action that determines the achievement of results

  1. Significant

Quite marked contribution with authority of a frontline or primary nature

  1. Major

Predominant authority in determining the achievement of key results

Communication Type

  1. Convey

Communicate information by statement, suggestion, gesture or appearance

  1. Adapt & Exchange

Reach agreement through flexibility and compromise

  1. Influence

Effect change without direct exercise of command where persuasion is required

  1. Negotiate

Come to an agreement by managing communications through discussions and compromise.  Issues are short term operational, medium term tactical or limited strategic nature.

  1. Negotiate Long Term

Manage communications of great importance having long-term, strategic implications for the whole organization


  1. Follow

Compare with a source, original or authority; no changes are expected

  1. Check

Make minor changes

  1. Modify

Adapt or enhance quality or value in existing methods; make better as part of day-to-day activities

  1. Improve

Change significantly by enhancing entire existing processes, systems or products

  1. Create/

Develop truly new concepts or methods that break new ground


  1. Defined

Problems and issues to be addressed generally fall within a single job area or discipline; scope of problem is well defined

  1. Difficult

Problems and issues may be only vaguely defined an require understanding and consideration of other disciplines and job areas

  1. Complex

Problems and issues require broad based solutions requiring consideration of two of three dimensions – Operational, Financial and Human

  1. Multi-dimensional

Problems and issues are truly multi-dimensional, requiring end to end solutions with direct impact on all three dimensions – Operational, Human and Financial


Posted on:  Feb 11, 2021

Puget Sur Argens, FR, 83480

Department:  GBS IS Americas & Global IT Support Services
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Building Systems France Sarl
Job Type:  Permanent

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