Consultant, SAP Release and Process Management

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:

The role of the Release Management and Process Consultant is responsible for enabling, coordinating and maintaining the information flow between Release Management and Project Management Office (PMO), Project Managers (PMs), SAP Operations and SAP Solutioning team (Centre of Excellence) therefore ensure that all planned and ongoing project receives the required information regarding the release framework and release calendar, system availability, planned downtimes etc – and equally the required level of governance can be applied on all projects to ensure that all projects can deliver their goal in a compliant, controlled, safe manner to ensure minimal business disruption

The role is not strongly limited to a specific set of actions; content is related to SAP Releases and SAP Technical Delivery, but the actions can overlap to other teams and areas to ensure end-to-end management of problems, issues, and processes; this requires an open minded, flexible personality who is open to challenges and willing to resolve them with strong feeling of personal ownership.

Responsibilities:

Release Management

• Design, coordinate, facilitate and execute the Release Management process for SAP S4 HANA Releases
• Apply a process for management and tracking of business change requests (CR’s).  All CR’s received from business should be Analysed, Categorized, Prioritised, and tracked.
• Working with the various projects/teams in the company to support the technical deployments of the various solutions and third-party applications.
• Provide process guidance to the projects/teams on SAP Transports and Tools including Solution Manager and Change Request Management (ChaRM) as well as ticket-based transportation managed from ServiceNow.
• Working with the Functional and Development teams to support SAP Transport processes and the related Change Controls are appropriately applied.
• Create, maintain and communicate the release schedule for both roll out projects and live units.

Process management

• Active partner / driver in continuous improvement of processes in the area of release management, change management (applied to releases and technical changes), SAP basis and SAP Technical Architecture
• Establishes and/or maintains metrics/reporting regarding release content and effectiveness.
• Design, Implement, measure periodic KPIs and metrics to senior management of performance against current SLAs.
• Enhance SLA and KPI measurements as new needs are coming up.
• Observe process design issues and flaws, and develop, test, implement, and measure new process implementations and process enhancements.
• Interfere both in proactive and reactive way when the general service delivery quality requires stepping in
• Other related problem resolution as per reporting manager’s request

Requirements:

• 5+ years’ experience in Release Management or change management OR (as a project manager or deployment lead)
• Degree in IT or Engineering
• Good understanding of Prince 2 project management principles and their practical use in a global multinational environment
• Good understanding on project phases, test cycles, entry and exit gate criteria management
• Managed ITIL processes (especially Change and Deployment) in an global environment
• Experience in SAP is an advantage
• Demonstrable knowledge of project lifecycle management
• Process driven personality
• Strong planning capabilities
• Strong internal drive and motivation to push issue resolution and follow up properly
• Ability to assertively communicate in a multinational environment considering potential cultural differences
• Basic technical understanding of S4 HANA environment, especially in the area of transport management is an advatage
• Solution Manager CHaRM experience is an advantage

Hydro offers:

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in our system with your CV and optionally a cover letter until: 04/30/2024