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We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

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Specialist, ServiceNow Application Management

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:


ServiceNow is a key application for the delivery of GBS services within IT and Finance. The ServiceNow platform is also used on a global level in Hydro. The ServiceNow Enterprise Service Management team is responsible for application management of the ServiceNow platform in Hydro. The team is responsible for Business Relationship Management throughout the ServiceNow lifecycle; service strategy, service design, service transition, service operation, continual service improvement.
We are looking for a ServiceNow application management specialist with special interest and passion for user adoption/user experience. As a member of the ServiceNow Enterprise Service Management team you will be working with stakeholders both within the GBS organization and in global Hydro.



Area of Responsibility:


  • Be responsible for developing and owning a ServiceNow user adoption- and user experience framework
  • Be responsible for the planning and execution of ServiceNow related user adoption activities
  • Plan and execute ServiceNow related training sessions
  • Participate in ServiceNow projects and enhancement activities being responsible for that good user experience and user adoption are sufficiently addressed
  • Be responsible for functional support and day to day operation of the ServiceNow Enterprise Service Management solutions
  • Be single point of contact between ServiceNow potential- and existing customers and external service provider delivering 3rd line ServiceNow application support
  • Be responsible for test management including planning and execution
  • Participate in continuous improvements activities
  • Support customers in using ServiceNow in an effective and efficient way, including enabling customers to increase their process maturity through more advanced and expanded ServiceNow usage
  • Support customers with ServiceNow related business cases. Translate customer needs and requirements into best possible, standard ServiceNow solutions





  • Master’s degree within IT, finance, business or equivalent
  • Minimum 3 years’ experience with IT application management and/or user adoption activities preferably for ITSM solutions (ServiceNow or others)
  • Excellent communication capabilities
  • Being passionate about user experience/user adoption
  • ITIL Foundation as a minimum
  • Project management knowledge and training skills are a plus
  • High customer and service orientation
  • Proactive, result-oriented and structured
  • Open, collaborative, trustworthy approach and effective communication with all levels of an organization
  • Fluency in English, written and spoken






Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter.

Posted on:  Nov 8, 2021

Budapest, HU

Department:  Enterprise Service Management
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Extrusion Hungary Kft
Job Type:  Permanent

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