Quality Manager

ROLE PURPOSE:

To ensure that Plant Quality is working towards its business objectives and continuously improving the product, customer service, production support and capability along with developing the Quality team members with strong Departmental Leadership

Responsibilities will include, but are not limited to:

• Promote and develop employee HSE awareness throughout the Quality and Testing team as the Number One business priority ensuring that personal Safety is paramount along with the Safety of others. Challenge all unsafe employee behaviours and compliment good practice
• Deliver robust Root Cause Analysis to problem solving – tools and techniques, 5 Why and 8D Analysis, adopt new process adherence and surveillance measures via the Press through good Quality Engineering best practices and look to develop new core skills such as PPAPs, FMEA and SPC
• Identify, lead and support Continuous Improvement actions, OPEX/EBS activities when required linked to Continuous Improvement initiatives and programmes
• Attend Group Quality meetings aligned to expectations from Extrusions UK and Europe and accept domestic and international travel will be necessary. Network with the other UK and EE Quality Managers
• Work with the Quality team, Department Managers and teams and Process Improvement Engineering to develop and understanding of key Extrusion failures and measure accordingly. Train expectations and developments into Cell teams accordingly
• Develop and deliver, through the team, site Quality Improvement and Scrap Reduction Programmes and report to Level 2 meetings accordingly
• Develop weekly meetings and monthly review forums to ensure all site Management are fully aware of Quality matters and develop action trackers to monitor performance and improvements. Ensure attendance is mandatory and a zero tolerance to poor Quality performance
• Lead ISO 9001 internal and external audits and ensure compliance and that the Business Management System is maintained to the correct level through the team. Lead Hydro Group cross audits as required.
• Verify customer concerns liaison/visits and complete NCRs as required. Approve/contest Returns/Claims according to facts and condition of the metal in the target time. Achievement of claims and return KPI’s is key. Update Claims database accordingly.
• Promote Absolutely fabulous customer approach trough the organization and in contact with the customer
• Manage quality team and identify training requirements of the department. Assign tasks according to department functions as audits, measurement systems etc..
• Lead and support Customer Services/Sales/Engineering with technical support on products and specifications and liaise directly with the customer when required. This will include customer visits and surrounding problem resolution and subsequent completion of NCRs
• As a Senior member of the site team the Quality Lead will form close working ties with all Site functional/departmental Managers to guarantee solid working relationships to ensure all site functions and targets are contributing fully and operating as a team.

How you will be rewarded:

· 27 paid days holiday per annum + 8 bank holidays

· Refer a friend bonus up to £1000

. Enhanced Maternity and Paternity Package

· Workplace Pension Scheme

· Discount and cashback rewards at a variety of high street stores

· Life Insurance Cover

· Employee Assistance Program

· Retirement Policy

· Occupational sick pay after 12 months of employment

· Long Service Awards

· Career Development & Training Programmes

· Christmas ‘Thank you’ vouchers