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Customer Service Representative

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro  Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Elkhart or North Liberty, IN

Customer Service Representative

Initial opportunity in Customer Service role ~ to act as the key daily interface with our customers, and coordinate responses for information service requests, as well as work with the Account Executive to book profitable business. The selected candidate will be assigned to a Region, and under the guidance of the Customer Service Manager & Sales Manager, will undertake additional assignments. The assignments are designed to be “hands-on” to help build a core understanding of our business and develop a foundation for an eventual outside sales role. A successful candidate in the Customer Service role will be positioned for growth into an Account Executive (sales) position in the assigned Region and charged to move forward to meet the needs of the business when a commercial role becomes available.

Job Summary:

  • Works closely with all Account Executives and manufacturing contacts to develop and pursue business and prioritize internal resources for existing customers to support Hydro customer service and profitability goals.
  • Responsible for entering orders, providing status checks and daily quotations to customers across multiple platforms.
  • Follows up on quotations.
  • Processes complaints from initiation through disposition and credit generation.
  • Develop customer relationships to enhance customer retention and market share growth.

Required Education/Experience:

  • Two-year business or related degree preferred, as well as previous telemarketing/customer contact and excellent computer skills.
  • Excellent communication, problem solving, interpersonal and organizational skills.
  • Willingness to travel when face-to-face customer contact is required.
  • Desire to move into an outside sales commercial role long-term.


Preferred Skills/Qualifications:

  • Must demonstrate communication, organizational, analytical, and interpersonal skills that provide a foundation for a future commercial role.
  • Must possess and maintain flexible mobility (during both the Customer Service assignment and progression into commercial Account Executive role).
  • Experience in selling or working with value add, fabrication, & anodizing preferred.


Your potential future opportunities

Customer Service role will be positioned for growth into an Account Executive (sales) position in the assigned Region and charged to move forward to meet the needs of the business when a commercial role becomes available.

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences.  Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.   

Please apply before:  

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger.  Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on:  Jul 4, 2024

Elkhart, IN, US, 46514

Department:  Customer Service 3
Business Area:  Hydro Extrusions(EXSO)
Legal Entity:  Hydro Extrusion USA LLC
Job Type:  Permanent

Nearest Major Market: Elkhart
Nearest Secondary Market: South Bend

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