IT Analyst, Global IT Support

Role & Purpose:

IT Analyst  is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro Asia location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.

As IT professional of GBS IT, the IT Analyst serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and in general standardization of IT tools to the Business.

Responsibilities

For systems that are either location specific or centrally managed & shared:

• Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
• Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
• Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
• Taking active part in incident resolution flow through a series of actions
• Working with global support teams to resolve both IT infrastructure and Application related issues
• Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
• Replacing parts as required and maintaining user accounts within the locally supported Applications
• Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date

Additional Responsibilities

• Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
• Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
• Maintaining the location specific part of the Active Directory
• Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
• Providing IT infrastructure support for and taking part in the roll-out of new Applications

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

Work experience, Education & specific skills

• 5-7 years of work experience in the field of IT Infrastructure. Global/Regional IT Support experience desirable. Exposure working with Global teams. Good understanding of Network, Security, end user support. Exposure to and understanding of a manufacturing environment is preferred
• Bachelor Degree in IT or equivalent
• Fluent in English is mandatory.
• ITIL Foundation Training or Certification, Microsoft Certification
• Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum;
• Additional IT Infrastructure & disciplines are preferred (i.e Networking; Security, Applications etc.)