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Bilingual Customer Service Representative

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro  Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Mississauga, ON

Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave

Job Summary:

Seeking a bilingual (English & French) Customer Service Representative with 2+ years of experience. Key responsibilities include processing orders, managing accounts and their inventories, handling vendors and customer communications.

Experience in manufacturing and/or automotive industry with strong computer skills are preferred. 

Required Education/Experience:

  • Minimum of 2 years of customer service experience
  • Bilingual proficiency in English and French
  • Working knowledge of AS400 an asset with at least 6 months of practical experience

Preferred Skills/Qualifications:

  • Proven proficiency in computer skills (Microsoft Office, Excel)
  • Proven Inventory and planning exposure
  • Strong planning skills
  • Exposure to Automotive accounts

Job Responsibilities:

  • Customer purchase order processing
  • Order entry, order acknowledgment, part set-up, pricing verification, etc. 
  • Ownership of customer accounts and communications via phone and email
  • To adapt and provide backup for other accounts when necessary
  • Preparing quotations and follow up
  • Entering PO’s requisitions
  • Customer complaint reporting and resolution
  • Maintenance of files
  • Able to work collaboratively in a team environment
  • Other duties as assigned

 

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

 

 

 

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.  We strive to provide equal opportunities for all to contribute and succeed with us.

 

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.or click 

Application Support link

PEL123

 

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger.  Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on:  Nov 22, 2024
Location: 

Mississauga, ON, CA

Department:  Customer Service
Business Area:  Hydro Extrusions(EXSO)
Legal Entity:  Hydro Extrusion Canada Inc.
Job Type:  Permanent

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