Jr. Functional Support Specialist
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Job Location: Remote
Hydro employees can enjoy several benefits including:
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Pay Range: $62,000 - $70,000
Job Summary:
The Jr. Functional Specialist will be responsible for providing technical support for a variety of quality applications and ERP integrations. This position reports to the Team Lead Value Add and Business Reporting.
Required Education/Experience:
- Associate degree in computer science, Information Technology or related field
- Minimum three years’ experience in application support or a related role
Preferred Skills/Qualifications:
- Experience with ERP systems and integrations is highly desirable.
- Ability to adapt and learn new software quickly.
- Quality Laboratory Automation (QLA)
- Basic programming skills (e.g., scripting, SQL) may be required.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proven track record of delivering high-quality customer service
Job Responsibilities:
- Provide technical support and troubleshooting for quality applications and ERP integrations, ensuring smooth operation and minimal disruption to business processes.
- Collaborate with cross-functional teams to understand application requirements and provide effective solutions.
- Assist in software deployments, upgrades, and integrations, ensuring proper configuration and functionality.
- Develop and maintain documentation, including troubleshooting guides, knowledge base articles, and best practices.
- Implement automation solutions to streamline processes and improve efficiency.
- Conduct root cause analysis of application issues and implement preventive measures.
- Stay updated on industry trends and best practices in application support and automation.
- Provide training and support to end-users as needed.
- 35% travel required
Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.
Applications from severely disabled and equally disabled people will be considered with equal suitability.
If you have any questions, please contact:
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Moon Township, PA, US, 15108
Nearest Major Market: Pittsburgh