Customer Service Representative

Job Location: Elkhart or North Liberty, IN

Customer Service Representative

Initial opportunity in Customer Service role ~ to act as the key daily interface with our customers, and coordinate responses for information service requests, as well as work with the Account Executive to book profitable business. The selected candidate will be assigned to a Region, and under the guidance of the Customer Service Manager & Sales Manager, will undertake additional assignments. The assignments are designed to be “hands-on” to help build a core understanding of our business and develop a foundation for an eventual outside sales role. A successful candidate in the Customer Service role will be positioned for growth into an Account Executive (sales) position in the assigned Region and charged to move forward to meet the needs of the business when a commercial role becomes available.

Job Summary:

• Works closely with all Account Executives and manufacturing contacts to develop and pursue business and prioritize internal resources for existing customers to support Hydro customer service and profitability goals.
• Responsible for entering orders, providing status checks and daily quotations to customers across multiple platforms.
• Follows up on quotations.
• Processes complaints from initiation through disposition and credit generation.
• Develop customer relationships to enhance customer retention and market share growth.

Required Education/Experience:

• Two-year business or related degree preferred, as well as previous telemarketing/customer contact and excellent computer skills.
• Excellent communication, problem solving, interpersonal and organizational skills.
• Willingness to travel when face-to-face customer contact is required.
• Desire to move into an outside sales commercial role long-term.

Preferred Skills/Qualifications:

• Must demonstrate communication, organizational, analytical, and interpersonal skills that provide a foundation for a future commercial role.
• Must possess and maintain flexible mobility (during both the Customer Service assignment and progression into commercial Account Executive role).
• Experience in selling or working with value add, fabrication, & anodizing preferred.

Your potential future opportunities

Customer Service role will be positioned for growth into an Account Executive (sales) position in the assigned Region and charged to move forward to meet the needs of the business when a commercial role becomes available.