Junior IT Analyst Nenzing, Global IT Support

Role purpose

The Junior IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems.
 

You will work on

• Taking active part in incident resolution
• Working with global support teams to resolve both IT infrastructure and application related 
• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s) 
• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
• Take active part in location-specific and global IT projects
• Maintaining user accounts within the locally supported applications. 
• Acting as location representative of GBS IT professionals
• Taking part in IT change management flows
• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults 
• Maintaining the location(s) specific part of the active directory 
• Follow global architecture-, security-, and operational standards and policies
• Maintaining location specific IT documentations within your area of responsibility 
   

Your qualifications and skills

• Direct entry position from a school/university
• IT Technician qualification is a must; IT Engineer or equivalent is preferred
• Fluency both in the native language of supported location(s) and in English is a must
• Show eagerness to learn and further develop yourself professionally 
• Preferred competences:
• ITIL Certification 
• Exposure to and understanding of a manufacturing environment 
• Experience in basic Vendor management processes 

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package