Customer Service Representative

Hydro  Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: North Liberty, IN

Summary: This position accomplishes the organizational objectives by working closely with Account Executives and Customers closely.

Job Responsibilities:

• The primary point of contact for existing and prospective customers.
•  Applies the principles of customer relationship building.
•  Stays in contact with key customers to increase Hydro’s market share.
•  Works closely with Account Executives and Participates in customer visits as needed.
•  Processes customer orders, credits, complaints, returns, quotes and inquiries.
•  Collaborates with department managers/representatives to plan and expedite customer requirements.
•  Applies the principles of proactive problem identification/resolution.
•  Stays abreast of account transactions and proactively resolves internal and customer issues.
•  Follow up on quotations.

Education and Work Requirements:

• Manufacturing Experience desirable
• Ability to communicate effectively, with fluency in English preferred
• Customer Service Experience
• SAP experience

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

 Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences.  Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.   

Please apply before:  

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

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