Customer Account Representative

Hydro  Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Job Location: Phoenix, AZ – Fabrication Plant

This position is located at:  402 N 44th Avenue

                                           Phoenix, AZ  85043

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Summary: Customer Account Representative: The successful candidate will build and maintain strong relationships with customers and serve as the lead point of contact for all operational account management matters.  Act as client advocate and work with internal departments to ensure client needs are understood and satisfied. They will assist with handling client complaints, collecting and analyzing data and improving the overall customer experience. This position links customer service to manufacturing through scheduling all manufacturing and raw materials ensuring a balanced approach to inventory management. To succeed in this position, candidates should have exceptional communication, computer and problem-solving skills. You should be resourceful, analytical, adaptable and organized with the ability to build rapport with clients. This position will report to the supply chain manager.

Required Education/Experience: 

• Bachelor’s degree required
• 5 years’ experience in customer service in a high-volume manufacturing company. Tier 1 automotive experience preferred
• Strong Microsoft Suite and SAP skills
• Effective written and verbal communications skills to build strong interpersonal relationships

Job Responsibilities:

• Primary point of contact for existing and prospective customers.
• Collaborate with internal departments to facilitate need fulfillment
• Responsible for conducting contract review on all incoming customer purchase orders.
• Processes customer orders, credits, complaints, returns and other inquiries.
• Prepare customer delivery reports by collecting, analyzing and summarizing information to proactively communication potential late deliveries.
• Coordinate with quality, engineering and production operations to ensure 100% customer on-time delivery is achieved by establishing and monitoring schedules to proactively identify and address any issues.
• Run daily pulse calls
• Analyze customer chargebacks and work with analyst to research, contest if necessary and aid in implementing improvements to prevent further occurrences
• Work with engineering on upcoming improvements, sign off on ECRs and coordinate the implementation in the system
• Performs other assignments as directed.
• Experience the Hydro business and learn about all aspects of the AAM Organization.

Care, Courage, & Collaboration

              At Hydro We care about our People!

        We care about Safety

 Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences.  Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.   

Please apply before:  

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

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