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Do you want to shape a sustainable future?

We are Hydro, a global family of 34,000 people, present in a broad range of market segments for aluminium, energy, metal recycling, batteries and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our People matter the most to make the difference.

Click here to explore our world and the heart of our operations.

Customer Program Manager

Extruded Solutions is Hydro’s largest and most global business area. Our Business Area supplies aluminum profiles and profile-based solutions in various applications ranging from windows and furniture to cars and cruise ships. Within Extruded Solutions, we have business area staff functions based in Oslo, but we also have four core business units; Extrusion Europe, Extrusion North America, Building Systems and Precision Tubing.


Job Location: Phoenix, AZ


Summary: The Customer Program Manager ensures safe and compliant on-time and on-quality delivery of products.  This position owns the processes that ensure products are delivered on time by assessing and coordinating customer demands with manufacturing scheduling and outside service processes. Links customer service to manufacturing through scheduling all manufacturing and raw materials ensuring a balanced approach to inventory management.


Job Responsibilities:

  • Actively contribute to the creation of a safe, secure and healthy working environment and to the achievement of the Company’s environmental obligations and goals.
  • Primary point of contact for existing and prospective customers.
  • Responsible for conducting contract review on all incoming customer purchase orders.
  • Processes customer orders, credits, complaints, returns and other inquiries.
  • Prepares customer delivery reports by collecting, analyzing and summarizing information to proactively communication potential late deliveries.
  • Maintain master data settings for all assigned products, including MRP settings (i.e. safety stock requirements, standard order quantities, etc.).
  • Utilizes MRP system to manage all customer requirement data including emails, EDI, etc.
  • Responsible for developing a weekly production schedule for all finished goods that supports specific machines and/or work centers.
  • Develop complete understanding of production capacities and capabilities including machine rates, historic OEE and availability of manpower
  • Coordinate with quality, engineering and production operations to ensure 100% customer on-time delivery is achieved by establishing and monitoring schedules to proactively identify and address any issues.



Job Requirements:

  • Exceptional fluency in English is required, Spanish is a plus
  • Demonstrated proficiency of Microsoft Office Suite
  • Highly motivated, creative, and results oriented
  • Outgoing, consultative, engaging, good communicator
  • Exceptional leadership, influencing, and change management skills



Education and Work Requirements:

  • Minimum of 5 years of experience in a manufacturing environment in a supply chain or customer service role is required. 
  • Minimum of 3 years of MRP experience, SAP is preferred.
  • Bachelor’s degree is preferred but a combination of education and experience will be considered.
  • Exposure to automotive industry is preferred


Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave


At Hydro you’re part of a bigger story. A story shaped by you.

Please apply before: 03/31/2021 

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing this form.

Posted on:  Feb 18, 2021

Phoenix, AZ, US, 85043

Department:  Fab Materials
Business Area:  Extruded Solutions(EXSO)
Legal Entity:  Hydro Extrusion USA LLC
Job Type:  Permanent

Nearest Major Market: Phoenix

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