Customer Service Representative

Job Location: Portland, OR

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Pay Range: $60,362.00 to $67,069.00

Shifts Available and Hours:  Day Shift - Monday thru Friday

Job Summary:

Works with customers, Account Executives, Planning and Production as the face of the company while completing order entry, claims, status checks and any other required service that both internal and external customers may require. This position reports to Customer Service Supervisor.

Required Education/Experience:

• High School Diploma or GED equivalent
• Must be able to understand and deliver basic commands in English.
• Must have basic math skills and use a calculator.
• Must be able to work cohesively in a team environment.
• Acquire and develop extrusion and industry knowledge.
• Good written and verbal communication skills.
• Ability to use computer programs and software such as Microsoft 365 and Oracle operating system.
• Attention to detail and accuracy.

Preferred Skills/Qualifications:

• Understands that performing job tasks in a safe manner is the highest priority.
• Has read and understands department JSA’s.
• Adheres to all safety rules, guidelines and wears appropriate PPE when required.
• Fills out “near miss” paperwork on any unsafe condition or action and reports any unsafe condition or act immediately to supervisor or EHS department.
• Responsible for housekeeping and 5S in his or her respective areas of work or areas as directed by the department supervisor.
• Cooperates and contributes to the creation of a safe, secure and healthy working environment and to the achievement of the company’s environmental obligations and goals.

Job Responsibilities:

• Respond to customer inquiries and requests in a timely manner.
• Process orders, quotes and complaints accordingly.
• Set up new customer accounts and maintain existing accounts.  Accounts should have the most up to date information regarding logistics, pricing and contacts.
• Communicate and coordinate with internal departments.
• Organize workflow to meet customer timeframes.
• Communicate with customers via e-mail, phone, in house or on-site visits.
• Maintain up to date customer files.
• Other duties as assigned.

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!