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Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

Click here to explore our world and the heart of our operations.

Quality Field Service Engineer

Extruded Solutions is Hydro’s largest and most global business area. Our Business Area supplies aluminum profiles and profile-based solutions in various applications ranging from windows and furniture to cars and cruise ships. Within Extruded Solutions, we have business area staff functions based in Oslo, but we also have four core business units; Extrusion Europe, Extrusion North America, Building Systems and Precision Tubing.


Job Location: Portland, OR


Job Summary: Professional interaction with the customer base, responding to customer complaints.  Being an advocate for the company while providing the customer fair disposition. 


Job Responsibilities:

  • Covers field service for all customers of the site or region, depending on how the structure is defined.  Owns the accounts from the technical side.
  • Works with the customer at their location to understand how Hydro product performs in their operations.  Technically evaluates performance issues.
  • Investigates and assigns valid disposition to customer claims.  Presents disposition and works with customer and site quality to prevent future recurrence.
  • Oversees the efficient and effective generation of irrevocable corrective actions.  Completes customer form requirements.
  • Supports the customer service group in resolving service or transactional related issues that impact COTD and accuracy / timeliness in information reporting.
  • Ensures that customer complaints related to Quality are logged and addressed with the same intensity as true transactional rejections.
  • Understands the defined thresholds of acceptability for all customer quality requirements.  Resource for the shop floor on dispositions.  Will assist with referrals for non-conforming product and aid in identifying alternative use.
  • Supports and facilitates communication with the shop floor, the customer, New Business Development personnel as needed or requested.  Assists with FAI/PPAP process and communication of said process.
  • Aids and assists with plant continuous improvement as assigned.


Education and Experience Requirements:

  • A bachelor’s degree (BS or BA) in Engineering is preferred but a combination of education and experience will be considered.
  • Our ideal candidate will have a minimum of 3 years’ experience in a similar role


Demonstrated Abilities:

  • This position requires the travel to other Hydro plants approximately 50% of the time.  
  • Must have ability to communicate (both written & verbal) and work well with all employees at all levels.


Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave


At Hydro you’re part of a bigger story. A story shaped by you.

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing
this form.

Posted on:  Sep 15, 2021

Portland (OR), OR, US, 97211

Department:  Quality
Business Area:  Extruded Solutions(EXSO)
Legal Entity:  Hydro Extrusion Portland Holding Inc.
Job Type:  Permanent

Nearest Major Market: Portland Oregon

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