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Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

Click here to explore our world and the heart of our operations.

Customer Service Representative

Hydro  Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.



Job Summary: Perform duties to support sales activities and documentation for assigned territory to provide quality sales and service to customers, working within the limits of standard or accepted practice.


Job Location: Rockledge, FL


Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility



Required Education/Experience:

  • Excellent PC skills, especially word processing and spreadsheets
  • Strong verbal, written and interpersonal communications skills with an emphasis on negotiation skills
  • Strong mathematics skills
  • Ability to handle multiple tasks and prioritize effectively
  • Knowledge of process related standards
  • Proven ability to develop successful partnerships with internal and external team members.



Preferred Skills/Qualifications: 

  • AS Dynamics Software systems
  • Ability to think critically and theoretically



Job Responsibilities:

  • Respond to customer inquiries. Forward for evaluation and prepare and issue quote packages from data supplied by others, including pricing, die prints and other data. Research credit disputes and explain credit limitations or problems. Review customer inquiries for accuracy and apply information to specific purchase orders related to the inquiry. Prepare die orders for extruded products for review and authorization and investigate and communicate lead times.
  • Review customer purchase orders and releases for accuracy of information, communicate inaccuracies to Account Manager and enter purchase order, release or change order data into computerized order entry and processing system. Maintain Customer EDI systems as required to receive orders and to send ASN’s. (advanced shipping notices)
  • Generate reports and order acknowledgments, review for accuracy and issue to customers and Account Managers.  Monitor schedules and generate documents relating to product production and shipping schedules. Track and expedite orders and notify customers of shipping related data as requested. Maintain customer related files including acknowledgments, purchase orders, releases, invoices, complaints, correspondence and other similar data.
  • Respond to notification of customer complaints and follow up to enter new orders or credits as prescribed in response to complaint.
  • Prepare designated range of periodic or special charts and documentation relating to territorial sales.



Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

At Hydro you’re part of a bigger story. A story shaped by you.

Please apply before:  

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

Posted on:  Jul 28, 2022

Rockledge, FL, US, 32955

Department:  Customer Service
Business Area:  Hydro Extrusions(EXSO)
Legal Entity:  Hydro Precision Tubing USA LLC
Job Type:  Permanent

Nearest Major Market: Melbourne

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