Senior Analyst, Client Operations

Hydro is a fully integrated aluminium company with 34,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360° company of the global aluminium industry. Hydro is present within all market segments for aluminium, with sales and trading activities throughout the value chain serving more than 30,000 customers. Based in Norway and rooted in more than a century of experience in renewable energy, technology and innovation, Hydro is committed to strengthening the viability of its customers and communities, shaping a sustainable future through innovative aluminium solutions.

We are building a future support organization for ICS Services. In Americas region we are planning to hire one Client OPS resource to provide local time zone support coverage for North and South America sites.

Responsibilities:

• Client security, security update management on workstations;
• Workstation configurations (GPO, Logon scripts, etc.);
• Maintain and support SCCM infrastructure;
• Provide 3rd level support for internal customers in the client environment;
• Meet GBS IT Client Operations SLA towards business;
• Ensure BAU handover form transition projects cover all operational areas;
• Enhance Image deployment/management solution to follow industry standards;
• Management of Hydro GBS Mobile Device Management environment in MS Intune;
• Meet GBS IT Client Operations SLA towards business;
• Provide 3rd level MDM support for internal customers;
• Develop, maintain and support autopilot device enrollments;
• Manage enrolled devices with Intune;
• Enhance Mobile Device Management solution to follow industry standards.

Qualifications:

• BsC degree;
• Fluent in English is mandatory. Any other language is a plus;
• Microsoft technical Certificate and ITIL foundation is an advantage.

Skills & Experience:

•  Experience in IT technical position working in a client management environment;
• IT experience at a Multinational company;
• Technical Knowledge: Microsoft SCCM, OS deployment, Group Policies, Scripting, Intune and Cloud technologies are advantageous.

Applications:

Exclusively on Hydro's website until June 02nd, 2023.

Visit http://www.hydro.com/pt-BR/a-hydro-no-brasil/

All opportunities are open to people with disabilities (PCD) and rehabilitated by the INSS.

Learn more about our business and processes in Brazil, visit  Hydro Brazil Corporate Video (Extended version) - YouTube.