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Analyst, IT Support

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
 

Job Location: St. Augustine, FL

Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave

Job Summary:

The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro’s locations. This role ensures adherence to Hydro’s Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.

Required Education/Experience:

  • Bachelor’s Degree in IT-related field, Computer Science, Engineering, or the equivalent of 7 years of work experience.
  • Minimum of 5 years of experience in IT Technical Support.
  • Minimum of 5 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.
  • Minimum of 5 years of experience with printers used in manufacturing environments and Wi-Fi technologies.

Preferred Skills/Qualifications:

  • Experience in a manufacturing environment is preferred.
  • Additional knowledge of IT infrastructure and business applications preferred.
  • Excellent communication skills.
  • Strong organizational and time-management skills.

Job Responsibilities:

  • Serve as the location’s representative of GNS IT to business users for all computer systems.
  • Installing or assisting in the installation of computer hardware, operating systems, applications, and any other IT infrastructure components used at the above location(s).
  • Monitoring and maintaining location-specific computer systems, networks, and applications in compliance with Central and Local IT Operational Practices.
  • Actively participate in incident resolution by following prescribed procedures and workflows.
  • Collaborating with global support teams to resolve both IT infrastructure and application-related issues.
  • Providing IT infrastructure support and participating in the roll-out of new applications.
  • Prioritizing tasks and operating in compliance with GBS IT Service Level Agreements.

 

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter until:  
If you have any questions, please contact:

Elaine Shoup
Elaine.Shoup@hydro.com
(United States +1) 878-787-0288

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger.  Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on:  Apr 10, 2025
Location: 

St.Augustine, FL, US, 32086

Department:  GBS - Global IT Support - North America
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Extrusion USA LLC
Job Type:  Permanent


Nearest Major Market: Jacksonville

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