IT Demand Manager
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose
The IT Demand Manager in Hydro GBS is responsible for overall support in different PMO functions related to services and areas within the PMO organization starting from the vision and ideas till the implementation and ownership of such factors.
The role support portfolios within Hydro GBS or Corporate PMO functions and contribute to the overall PMO and Demand management framework, processes and solutions.
Responsibilities
- Continuous improvement of the PMO and Demand management process, including tools and reports
- Acts as point of contact for IT/IS demands coming from within the GBS organisation or Hydro business areas or Corporate functions
- Ensures that all necessary information is provided by the requestor in order to complete the demand intake process
- Ensure all relevant GBS IT department and function is involved for a complete demand evaluation
- Proper data recording and reporting of demands and/or projects in all relevant PMO tools
- Facilitates the demand assessment triage process - drives for decision on demand categorisation (Project, Small Project or Non-Project) or redirects the demand to the standard ITIL processes of request and change management
- Gather capacity/feasibility forecast from service architect or delivery teams based on the demand content
- Responsible for getting project manager assigned to demands resulting in Project or Small Project
- Project progress tracking and reporting to have an E2E view from demand to product and/or service delivery
Skills and qualifications
- 5 years relevant work experience
- IS / IT service/program delivery of corporate or shared services organization
- Demand management / Project or Program Management/ Business Operations
- Experience in a multinational environment especially in large scale IT/IS environment
- Master/Bachelor/Vocational Degree
- Fluent in English is mandatory. Any other language is a plus
- 0365 (Excel, Word, PowerPoint) advanced user
- Excellent communication skills
- Customer service orientation
- Innovation focus
Hydro offers
- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.
If you have any questions, please contact:
Recruiter
Anita Baloni-Kovacs
Anita.Ghh.Kovacs@hydro.com
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