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IT SMO Service Portfolio Manager

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all business areas within the company.

 

Are you an IT professional who's there to drive change? We at Hydro IT are transforming business processes with our Next Generation IT strategy to support Hydro's Sustainability Agenda, using modern tools and future technologies. Join us and make an impact via SAP S/4, native Cloud Technologies, Digital Products, State of Art Cyber Security tools, and much more!

 

Role purpose

Service Portfolio Manager will be responsible for overseeing the management and development of Hydro GBS IT’s service portfolio to ensure alignment with business objectives and customer needs. Fulfilment requires closed working relationship with cross-functional teams to drive service innovation, optimization, and continuous improvement. Holder of this role will be the key driver of the centrally controlled Service Portfolio design and management across their life cycle, ensure the systematic design of new services and upon readiness a secure transition to daily operation, also the Contact Point towards Product Based Op model / Product Portfolio Management. The Service Portfolio Manager plays a key role in identifying new service opportunities, evaluating market trends, and collaborating with internal stakeholders to deliver high-quality services that meet customer expectations.

 

Responsibilities: 

Service Portfolio Management

  • Provides an overview of the organization's service offerings (e.g.business value, investment, performance, dependencies)
  • Focsing on the strategic management of services and supporting decision-making 
  • Ensuring effective governance of the service portfolio.
  • Identify opportunities for service improvement and expansion

 

Service Architecture Management

  • Defining the components, relationships, and interactions of a particular service to ensure its effective implementation and delivery
  • Aims to create a blueprint or design that guides the development, deployment, and management of the service throughout its lifecycle
  • Service Design and Service impact assessmen

 

Service Transition

  • Development and Operation of Service Transition Framework, related methodology and the Handover Process
  • Coordinate the transition of new or changed services into the production - Service Acceptance Criteria  (SAC)
  • Coordinate IT Service Delivery’s Resources towards  Project Teams, manage required escalations and drive remediations
  • Continuous Service Transition  Improvements

 

Service Portfolio Governance

  • Establish Portfolio governance processes and frameworks to effectively manage the service portfolio.
  • Regularly report on service portfolio performance, including financials, customer satisfaction, and service roadmap updates.
  • Works closely with Service Management Office’s Governance lead

 

Service Level & Financial Management

  • Define and monitor service-level agreements (SLAs) to ensure service quality, availability, and performance targets are met  Ensures SLAs, OLAs and UC are delivered according to specification
  • Run continuous Gap analysis & Deviation management
  • Coordinate with internal stakeholders and external vendors to ensure seamless service delivery and customer satisfaction.
  • Drives Service Financial management, Pricing and True-up improvements

 

Continuous Service Improvements, KPIs and Benchmarking

  • Ensure baselines for Measurements and Benchmarking are established
  • Focus on Continual Service Improvements

 

Service Portfolio Strategy 

  • Developing and Executing the service portfolio strategy,
  • Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape.
  • Collaborate with stakeholders to define service offerings, pricing models, and service delivery strategies.

 

Driving service innovation and development

  • Lead the identification and evaluation of new service opportunities, working closely with product development teams.
  • Drive the innovation of existing services by analyzing customer feedback, market demands, and emerging technologies.
  • Collaborate with cross-functional teams to design and develop new service offerings,

 

Requirements

  • 10+ Years of work experience in Enterprise Service Management or similar role
  • BSc/MSc in Computer Science, Information Technology, Computer Engineering or related technical field or equivalent experience.
  • ITIL lifecycle module  (ITIL c3 / ITIL 4)
  • Fluency in English
  • Strong leadership capabilities
  • Having the ability to communicate effectively with a diverse set of customers or partners, across multiple disciplines
  • Min 4 years of experience in people managment

 

Hydro offers 

  • Working at the world’s only fully integrated aluminum and leading renewable energy company 
  • Diverse, global teams 
  • Flexible work environment/home office 
  • We provide you the freedom to be creative and to learn from experts 
  • Possibility to grow with the company, gain new certificates 
  • Attractive benefit package 

 

 

Applications from severely disabled and equally disabled people will be considered with equal suitability.  

Please apply online with your CV and optionally a cover letter. 

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here if you would like to read more about Hydro and our operations.
Posted on:  25 May 2024
Location: 

Székesfehérvár, HU Budapest, HU

Department:  GBS IT Service Management Office
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Extrusion Hungary kft.
Job Type:  Permanent

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