Junior UX/Service Designer
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Do you believe in the design approach and methodology, but don't like to be talked down to? Do you like projects to be real and create business value, not for a desk drawer? We improve processes and internal services for 20+ thousand employees, while also working to ensure that design thinking is as prevalent as possible throughout Hydro.
About the job and your team
Interested in transforming how people experience services in an organization with global reach? Currently, we're looking for a junior service designer to join our interdisciplinary Modern Workplace / User Experience team in Székesfehérvár (with option for home office). Our goal is to develop a truly customer-centric culture by embedding service design practices throughout our aluminum business.
You will work on
- Taking on smaller, exploratory projects to extend team’s flexibility. Also assisting on bigger projects: for example by taking visual notes during workshops, going through data from user research, building prototypes, etc. using collaborative tools
- Shadowing roles like more experienced designers
- Map basic user journeys and understand user needs
- Help refine ideas through continuous feedback and small improvements
- Take part in analyzing basic data and identifying user pain points and opportunities
- Work collaboratively with other professions to gather insights and make recommendations for improvements
- Contribute to the creation of artefacts like service maps, user journey flows and presentations to communicate ideas and concepts to others
- Identify the areas of improvement in our current business processes, collaborating with stakeholders to ensure alignment and successful adoption of the new procedures
- Observe and support collaboration with business to gather feedbacks and requirements and ensure all teams (customers and providers) are aligned on the proposed changes
What it takes to become a Junior Designer at Hydro
- Tech-savvy: proficiency in Microsoft tools, Miro, and Dovetail
- Idea generator: ability to work efficiently and present your ideas with compelling rationale. Footprints of previous initiatives is welcome
- Trendsetter: passion for improving your creative skills and staying ahead of design trends
- Team player: enjoy collaborating with senior creatives, business representatives and service owners to craft engaging research
- Go-getter: eager to dive into multiple projects and learn from the best
- Learner: a willingness to learn is more valuable to us than years of experience
- Educational background: a BA degree in service design, or a related field is a plus but not a deal-breaker
What we offer you
- Excellent teamwork and development opportunities
- Secure future: cafeteria including selfcare and pension with employer contributions
- Wellbeing support: 24/7 access to counselling and advice
- Flexible work: hybrid working (2/3 days in the office)
- Professional support & mentoring: experienced senior service designers to support your work and development
- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences. We encourage all qualified applicants to apply for the position. Diversity improves our ability to act in accordance with The Hydro Way therefore all applications will be considered with equal suitability.
If you're ambitious, creative, and ready to make your mark, we want to hear from you!
Join Hydro and be part of a team that's shaping the future of Hydro with design.
Apply now and let's create something amazing together!
For more details, please contact:
Anita Baloni-Kovács
anita.ghh.kovacs@hydro.com
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Székesfehérvár, HU, 8000