Partner Operations Lead, Modern Workplace

Role purpose

Partner Operations Lead serves as a crucial connector between Modern Workplace agile organization and the external Operations Provider. The role ensure that outsourced operations are cost-effective, aligned with business goals, and integrated smoothly with internal processes and working model. By managing the relationship, promoting continuous improvement, maintaining high-quality service delivery, and add strategic value to both Modern Workplace organization and its agile delivery model.
Partner Operations Lead serves also as a People Manager in the Agile organization to manage people development and skill requirements.
 

Responsibilities

• Act as the primary liaison between the organization and external vendors, ensuring strong, transparent, and effective relationships
• Organize regular meetings and reviews with vendors to discuss performance, address concerns, and explore areas for improvement
• Oversee the day-to-day operations provided by external partners, ensuring alignment with internal processes and business objectives
• Continuously monitor and evaluate vendor performance using key performance indicators (KPIs) and other metrics
• Ensure that outsourced operations are delivered in line with Agile principles, supporting iterative development and feedback loops
• Identify and implement operational efficiencies to optimize the performance of external partners
• Work closely with internal teams (e.g., product, development, and support) to ensure smooth collaboration and integration with vendor services
• Handle escalations and problem-solving with vendors, ensuring issues are resolved quickly with minimal disruption to business activities
• Drive a culture of continuous improvement by collecting feedback from internal teams, analyzing performance data, and working with vendors to enhance processes
• Ensure that external partners comply with organizational security standards, data privacy policies, and relevant regulatory requirements  
• Maximize the user adoption and value generation, based on the defined metrics, OKRs and KPIs
• Leading, mentoring, and developing the internal team, ensuring their alignment with the organization’s goals and fostering a high-performance, collaborative work environment
• Oversee team performance, provide regular feedback, support career development, and ensure the team works effectively with external partners and vendors

Your qualifications and skills

• 5+ years of experience in operational management or vendor/partner management roles, preferably in an Agile or technology-driven organization
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Technology, or a related field
• Agile certifications (e.g., Certified ScrumMaster, Agile Practitioner) or Project Management certifications (e.g., PMP) are a plus
• Fluent in English is mandatory. Any other language is a plus
• Ability to track and analyze operational performance data to identify trends, risks, and opportunities for improvement
• Familiarity with Agile methodologies and ability to align vendor operations with Agile processes and values
• Excellent verbal and written communication skills, with the ability to clearly articulate expectations, feedback, and performance metrics to vendors and internal teams
• Servant-leader mindset, capable of leading cross-functional initiatives while building collaborative partnerships with vendors
• Ability to define, track, and interpret KPIs and performance metrics relevant to vendor operations
• Ability to adjust quickly to changing priorities, evolving business needs, and shifts in vendor performance
• A focus on ensuring that outsourced services contribute to delivering an excellent experience

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office (hybrid)
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company
• Attractive benefit package