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Service Management Specialist

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.  

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose

The role is responsible for the support of IT Service Management (ITSM) processes and practices facilitating IT Services (special focus on ERP business applications) to enable IT support and project teams deliver BAU support and various projects effectively and efficiently.

The major purpose of the role is to serve locations, IT support and project teams who rely on ITSM processes, practices, tools, end-users to receive or deliver their services.

Responsibilities

• Ensure stable ITSM processes, practices and activities continuation and related improvements
• Service and change requests management, coordinating issue resolution on incidents and problems
• Identifying and tracking cases which require special attention and escalation
• Analyzing & identifying ITSM areas to improve, proposing innovative ideas while coordinating these improvements with technical and process owners
• Collaborating with multiple resolver teams, business and senior leadership
• Proactive solution/process monitoring, improvement proposals and initiatives
• Preventive ITSM process support
• Ownership of complex projects/assignments related to the IT support tool and ITSM processes
• Creating reports for leadership team
• Participating in functional reviews and working with developers, consultants and architects
• Dedicated and highly focused to help and support project teams during critical business activities
• Contribute with input to designing, carry out testing, prepare user guides
• Train ITSM processes in collaboration with tool expert teams
• Support the prevailing transport and release management process
• Perform daily tasks in the global ticketing system
• Share knowledge back and forth within the team

Requirements

• IT/Business Degree or Equivalent
• 4+ years of relevant experience in ITSM with hands-on application management experience
• ITIL v3 or 4 Foundation
• Fluent in English is mandatory
• In depth understanding of the IT Service Management processes / ITIL practices
• Solid ITSM application with reporting knowledge (preferably on Solution Manager and/or ServiceNow)
• Microsoft Office literate (Excel pivot and vlookup too)
• Basic understanding of an ERP solution
• Experience with remote/dotted line management of staff in multiple countries
• Team player, customer oriented through striving to understand business needs
• Experience in a manufacturing environment is preferred
• International travel may be required occasionally based on business need

 

Job location: Szekesfehervar, Hungary

Hydro offers:

  • Working at the world’s only fully integrated aluminum and leading renewable energy company

  • Diverse, global teams

  • Flexible work environment/home office

  • We provide you the freedom to be creative and to learn from experts

  • Possibility to grow with the company, gain new certificates

  • Attractive benefit package

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences. We encourage all qualified applicants to apply for the position.

Diversity improves our ability to act in accordance with The Hydro Way therefore all applications will be considered with equal suitability.

 

Please apply online with your CV and optionally a cover letter.  

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger.  Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. 

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on:  Jul 3, 2024
Location: 

Székesfehérvár, HU

Department:  GBS IT Service Management Office
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Extrusion Hungary kft.
Job Type:  Permanent

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