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Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

 
Click here to explore our world and the heart of our operations.

Client Services Team Lead, GBS

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

 

Role purpose:

 

Lead the global client operations team consisting of client analysts

 

Responsibilities:

  • Lead the client operations team and motivate team members
  • Handling escalations
  • Oversee day-to-day operation
  • Delegate tasks and set deadlines
  • Set clear team goals
  • Incident, change and problem management tasks
  • Organize team meetings
  • Discover training needs
  • Ensure that SLA’s set for the client services are met and regularyreport KPI status
  • Coordinate involvement of client team members into projects, ensure their time allocation rate to secure operational stability
  • Other managed client services duties as assigned

 

Requirements:

 

  • People management experience
  • 3-5 years of experience in IT technical position working with managed client concept and virtual team
  • Technical knowledge of client concept (Config/End Point manager, Intune, Window 10, AD, Azure, Virtualization, AVD)
  • Fluent English language knowledge
  • Bachelor’s degree
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills


Please apply online in ONE with your CV and optionally a cover letter until: 08/31/2022 

 

Posted on:  Sep 22, 2022
Location: 

Székesfehérvár, HU

Department:  Global IT Operations
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Extrusion Hungary kft.
Job Type:  Permanent

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