IT Infrastructure Specialist

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:

IT Infrastructure Specialist is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems.

This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Global IT operational services and tools.

As IT professional of Hydro Global Business Services, the IT Infrastructure Specialist serves as GBS IT interface to the Location Business Customers. As such shall in any IT related decision making, he/she promotes Global IT standards and in general standardization of IT tools to the Business.

Responsibilities:

• Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
• Installing or participating in installation of computer hardware, operating systems, applications, and any other IT infrastructure components used at the location(s)
• Monitoring and maintaining location specific infrastructure and Applications with compliance of Central and Local IT Operational processes
• Taking active part in incident resolution flow through a series of actions
• Working with global support teams to resolve both IT infrastructure and Application related issues.
• Taking part in IT systems change management flow.
• Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
• Replacing parts as required and maintaining user accounts within the locally supported Applications.
• Maintaining location specific IT documentations within your area of responsibility
• Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
• Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
• Maintaining the location specific part of the Active Directory
• Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies

Requirements:

• Min. 5 years work experience on the field of IT Infrastructure
• IT Technician qualification is a must; IT Engineer or equivalent is preferred
• Preferences: ITIL Certification, CCNP certification or equivalent, Cisco WLC experience, Palo Alto Panorama experience
• Strong technical background and detailed understanding of MS technologies (Server and Client) as well as Networking.
• Some preferred key competences: VMware, Knowledge of IP and Ethernet industry landscape, WAN, LAN, Firewalls, Wi-Fi, Software Defined Networks, etc.
• Hands-on experience on switching with Cisco hardware
• Fluency both in Danish and English
• Experience in Project work is preferred

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in our system with your CV and optionally a cover letter until: 04/30/2023