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Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

Click here to explore our world and the heart of our operations.

Analyst, IT Support


Role purpose:

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Sapa location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Sapa Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Central IT operational services and tools.



For systems that are either location specific or centrally managed & shared:

  • Acting as Location representative of Sapa Shared Services IT professionals towards location Business Customers for any such computer systems
  • Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
  • Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
  • Taking active part in incident resolution flow through a series of actions
  • Working with global support teams to resolve both IT infrastructure and Application related issues
  • Taking part in IT systems change management flow
  • Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
  • Replacing parts as required and maintaining user accounts within the locally supported Applications
  • Maintaining location specific IT documentations; keeping SW licenses and HW inventory  up to date
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications
  • Prioritizing work and - in general - operating with compliance of SSS IT Service Level Agreement
  • Complying with SSS IT and Controlling policies in new HW or SW aquisitions at location(s)
  • Maintaining the location specific part of the Active Directory
  • Complying with SSS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies



Min. 5 years work experience on the field of IT Infrastructure

Exposure to and understanding of a manufacturing environment is preferred

IT Technician qualification is a must; IT Engineer or equivalent is preferred

ITIL Certification is preferred

Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum; Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; Database management, etc.)

Fluency both in the native language of supported location(s) and in English is a must







Posted on:  Oct 1, 2021

Puget Sur Argens, FR, 83480

Department:  GBS IS Americas & Global IT Support Services
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Building Systems France Sarl
Job Type:  Permanent

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