Share this Job
Apply now »

Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.

 
Click here to explore our world and the heart of our operations.

Analyst, IT Support

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

 

Role purpose:

 

IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported business applications at Hydro ES location(s) with the purpose to ensure Business users gain maximum benefits from those systems.

As IT professional of Hydro Global Business Services (GBS), the IT Analyst serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.

 

Responsibilities:

 

  • Acting as Location representative of Hydro GBS IT professionals towards location Business Customers for any such computer systems
  • Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the location(s)
  • Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
  • Taking active part in incident resolution flow through a series of actions
  • Working with global support teams to resolve both IT infrastructure and Application related issues
  • Taking part in IT systems change management flow
  • Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
  • Replacing parts as required and maintaining user accounts within the locally supported Applications
  • Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications
  • Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
  • Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
  • Maintaining the location specific part of the Active Directory
  • Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies

 

Requirements:

 

  • Fluent English language knowledge
  • Fluent German language knowledge
  • 3- 5 years of experience on the field of IT Infrastructure
  • Exposure to and understanding of a manufacturing environment is preferred
  • IT Technician qualification is a must; IT Engineer or equivalent is preferred
  • ITIL Certification is preferred
  • Detailed understanding of Microsoft Client & Server Technology as well as the Applications in scope of the incumbent responsibilities is a minimum
  • Additional IT Infrastructure & Application disciplines are preferred (i.e Networking; Database management, etc.)
  • PRINCE2 knowledge/certification is preferred
  • Willingness to travel

 


Please apply online in ONE with your CV and optionally a cover letter until: 06/30/2022 

 

Posted on:  Jul 29, 2022
Location: 

Ulm, DE, 89077

Department:  GBS IS Americas & Global IT Support Services
Business Area:  Global Business Services(HGBS)
Legal Entity:  Hydro Building Systems Extrusion GmbH
Job Type:  Permanent

Apply now »