Department:
GBS - Global IT Support - North America
Job Type:
Permanent
Apply by:
This position will be posted until filled
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
What we offer you
Medical, Rx, Dental, Disability, Life Insurance
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave
Job Summary:
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro global IT architecture standards & global and local operational processes, as well as by maximizing the leverage of Global IT operational services and tools. As an IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the location business customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the business.
What you will be doing
Ensure to work in compliance with Hydro Quality system, HSE regulations, policies, and standardized operating procedures.
Taking active part in incident resolution
Working with global support teams to resolve both IT infrastructure and application related issues
Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules.
Compliance with area-specific customer requirements
Take active part in location-specific and global IT projects
Maintaining user accounts within the locally supported applications.
Acting as location representative of GBS IT professionals
Taking part in IT change management flows
Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
Maintaining the location(s) specific part of the active directory
Follow global architecture-, security-, and operational standards and policies
Maintaining location specific IT documentations within your area of responsibility
Prioritizing work and operating with compliance of GBS IT Service Level Agreements
What will make you successful?
Required Education/Experience:
5 or more years work experience on the field of IT Infrastructure
IT Technician qualification is a must
Fluency in English is a must and French is preferred
Travel is required - Travel to Montreal plant quarterly expected.
Preferred Skills/Qualifications:
Show eagerness to learn and further develop yourself professionally
ITIL Certification
Exposure to and understanding of a manufacturing environment
Experience in basic Vendor management processes
Equal opportunities
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email atrecruiting.north.america@hydro.com
Possible work locations
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
Why Hydro?
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage.
Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
A job where you make a difference
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.
About Hydro
Hydro is a leading aluminium and renewable energy company committed to a sustainable future
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