Customer Service Representative

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:

A detail-oriented and customer-focused professional responsible for managing client relationships and ensuring a smooth order-to-delivery process within a manufacturing environment. Acts as a liaison between customers, production, sales, and logistics teams to address inquiries, resolve issues, and ensure timely and accurate fulfillment of orders. Maintains a high level of product knowledge to provide accurate information, supports continuous improvement initiatives, and upholds service quality standards in a fast-paced, deadline-driven setting. This position reports to Customer Service Manager.

What you will be doing

• Commercial sales/marketing.
  • Assists Outside Sales in developing territory customer base.
• Sales prospecting.
  • Fields incoming calls from existing and prospective customers and utilizes sales skills to identify new opportunities.
• Profitability and price optimization.
  • Uses market knowledge and sales skills to make pricing recommendations to management.
• Customer relationship building.
  • Stays in contact with key customers to increase Hydro’s market share.
  • Participates in customer visits.
• Customer account administration
  • Processes customer orders, credits, complaints, returns, and inquiries.
• Internal relationship building.
  • Collaborates with department managers/representatives to plan and expedite customer requirements.
• Proactive problem identification/resolution.
  • Stays abreast of account transactions and proactively resolves internal and customer issues.
• Technical/Capability Knowledge specific to Hydro Aluminum.
  • Assists in root cause and problem solving of customer quality concerns.
• All other duties assigned

What will make you successful?

• Three years’ experience in sales or customer service-oriented role in manufacturing or similar environment
• BA/BS degree strongly preferred - AA/AS degree or some formal education required-Equivalent work experience may substitute
• Systems usage include: SAP, Microsoft Office, and Credit Portal
• Knowledge specific to mathematical calculations - Uses mathematical skills to calculate order quantities, quotations, and tolerances
• English (verbal and written) abilities at or above high school degree equivalent
• Requires strong to intermediate computer knowledge
• Demonstrated proficiency in organizing tasks, tracking deliverables, and maintaining accurate records. Examples include managing multi-step workflows or inventory systems with 99% accuracy.
• Proven ability to thrive in dynamic, high-pressure environments. Experience navigating multiple priorities or deadlines simultaneously without loss of efficiency or quality.
• History of effective teamwork across diverse organizational levels. Includes participation in cross-functional projects, facilitation of team meetings, or mentorship of junior staff.
• Manufacturing experience preferred.
• Knowledge and understanding of health and safety principles & OSHA standards.
• Organized / Attention to detail/Adaptable to change
• Results oriented and Willingness to learn
• Ability to function successfully in a fast-paced, changing work environment
• Work with limited supervision
• Demonstrated ability to work in and through teams, with all levels of the workforce